+44 (0) 1234 832700
Terms & Conditions
Membership
If you are already a member of the Radio Society of Great Britain or sign up via our websites you agree to abide by the rules and bylaws of the Radio Society of Great Britain which can be found at the RSGB Website
Certain pricing, etc. shown on this site is limited to RSGB members' who are fully paid up at the time of ordering. Where this is applicable this is shown clearly against the product. The RSGB reserves the right to reject orders made on this site if a membership is lapsed, overdue or not in order for any other reason.
Radio Communications Foundation
Prices
Retail prices are followed by the RSGB members' discounted price. If you are a member, please quote your Membership number or call sign when ordering. All prices show VAT where applicable and are subject to change without notice. E&OE. Some discount and sales prices displayed in this shop may be exclusive to online purchases only.
Postage & Packing
Now From Free
To cover the cost of packaging and postage charges please add:
UK
Standard Delivery - 2nd Class Post (4-9 Days)
For one item £2.99
For two or more items: £4.99
For orders over £30.00 standard delivery is FREE
Priority Delivery - 1st Class Post (2-4 Days)
For one item £4.95
For two items: £6.95
For three or more items: £7.95
For items marked 'P&P free' this only applies when they are shipped within the UK. Overseas rates for these items are available by contacting the RSGB sales department.
Overseas
Worldwide Surface Delivery
For one item: £6.00
For two items: £11.00
Extra items: £3.00 per item
Worldwide Air Delivery
For one item: £15.00
For two items: £25.00
Extra items: £5.00 per item
Postage rates are auto-calculated against the number of items in an order and the value after any discounts have been applied. All prices above are also excluding VAT. In the UK there is no VAT on books but other items do attract VAT and this will be added in the checkout as appropriate. 'Free' postage is calculated against the ex-vat price. See below for more information on VAT.
Please be aware that the RSGB reserves the right to not ship books in cases where the cost of carriage is significantly different from the amount charged above. We may also cancel orders to destinations where delivery difficulties may exist. In any such cases the RSGB sales department wiill advise of the cancellation.
Note: Days quoted for delivery are approximate working days and subject to items being in stock
Duties and VAT
Books do not attract UK VAT but some products we sell do attract VAT and this is displayed next to the product pricing.
When an items attracts VAT so does the carriage charge. Any VAT is applied in proportion to the value of any VAT bearing products against the entire order value. When calculating 'Free' postage the calculation is made against the ex-vat price.
Some items such as logbooks are not regarded as books for UK VAT purposes and are therefore not usually included in book promotions or similar for tax reasons.
European Union (EU) Deliveries: In accordance with EU VAT rules, orders are supplied with the correct VAT for that EU counrty already paid. There should be no need to pay any further VAT or duties on delivery in any EU country.
Duties and VAT rules for other overseas destinations vary significantly, so all our orders sent to non-UK and EU destinations are sent DDU (Delivered Duties Unpaid). If any taxes or duties are payable in your jurisdiction then these will need to be paid by the customer along with any charges made by the carrier. The RSGB is not an expert in taxation rates but will be happy to help should you need to clarify these issues. Please contact our sales department for more information.
VAT No. GB 233 3092 93
EROI No. GB233309293000
Delivery
Unless otherwise described all items are in stock or expected to arrive in stock within 28 days as a maximum. Our current service commitment is that from an order being placed, goods will be processed and despatched within three working days by either carrier or second class post. This delivery commitment is subject to stock availability and exceptional circumstances beyond our control. Orders are though usually processed next working day, with disptach the following day on second class post (UK) which can take 3-5 days but this is usually quicker. If you selected a quicker delivery option this will be processed promptly and we will advise if the order cannot be completed within the time specified. Goods will still be despatched using the quicker service once the stock arrives unless you advise otherwise.
Deliveries outside the UK: The RSGB delivers books worldwide and we have no restrictions on any destination. Local rules on receiving books from the UK may apply but these are not within the control of the RSGB or something we can advise on.
Europe deliveries can take around 14-21 working days from date of posting. Deliveries to the rest of the World are sent by surface mail can take around 2-5 weeks to arrive, although at busy times and some Far East destinations, deliveries can take up to 12 weeks to arrive. Air deliveries take around 5-10 working days for delivery depending on the destination. Express delivery services are available - please email sales@rsgb.org or phone for details.
Not all products are available for overseas delivery, for a variety of reasons. Where this is an issue this will be shown in the product description.
Backorders
Where we do not have a product available the backorder will be shown on your delivery note. We do charge immediately for backordered items but unless stated otherwise or if we advise differently we do expect to despatch goods to you within 28 days. We do not make any charges for extra deliveries. Should your only item be on backorder for more than a few days we will email to advise you of the delay. You are free to cancel your backorder and claim a refund at any time and this can be done by email to sales@rsgb.org.uk or by phone.
Availability
It may not always possible to fulfil customer's orders for a variety of reasons. We will do our best to fulfill any order but if we can no longer get stock of a product we will advise you in a timely manner. Where appropriate we will of course issue a refund in a timely manner. We will make no form of compensation should we be unable to fulfil an order for any reason. We also reserve the right to reject any order, should we see fit to do so.
Christmas Last Posting Dates
The RSGB will endeavour to ensure all orders that are placed with us prior to Christmas will arrive before the 25th December. However different "last posting dates" apply according to where you live. The dates are as follows:
UK deliveries - 19 December (10am)
Western Europe (Surface)- 17 November
Western Europe (Air) - 17 December
Eastern Europe inc Grecce, Cyprus etc (Surface) - 3 November
Eastern Europe inc Grecce, Cyprus etc (Air) 7 December
North America (Surface) - 13 October
North America (Air) - 14 December
Rest of World (Surface) - 28 September
Rest of World (Air) - 3 December
NOTE - It is probable that surface deliveries sent after the last posting date will arrive in time for Christmas however this can in no way be guaranteed. The similar situation applies to air deliveries but in general late posted items by air are less likely to arrive before Christmas. If you do specifically want a delivery by Christmas please contact the RSGB sales office at sales@rsgb.org.uk or by phone +44 (0) 1234 832700 who will be pleased to advise you.
Discount Vouchers
The RSGB Bookshop does not accept book vouchers other than those issued by RSGB. This is due to the high administration costs involved with some other book vouchers.
RSGB Membership Discount Vouchers: These are offered by the RSGB subject to certain conditions. Vouchers may only be valid for the named individual, the period stated and for the purchase of books, merchandise and CDs. Membership, postage and some special offers are not discountable and vouchers used against these won't be honoured. If stated some vouchers may only redeemed against specific books/products or ranges of books/products. If the voucher is redeemed online it must be sent to the RSGB marked with the appropriate order number and the date redeemed (a prepaid envelope will be provded on request). Vouchers may not be remeeded in conjunction with any other offer and may have a minimum spend requirement. Other conditions may apply and these will stated on the ticket or can be provided on request.
RSGB Bookshop Gift Vouchers: These items are available to purchase from the RSGB bookshop. These voucher have no specific expiry date and may be used against any purchase from the shop with the exception of postage charges. These vouchers are only redemable at the RSGB bookshop and no change is given. If you wish to redeem more than one voucher we only accept orders by post and these must be accompanied with the vouchers being redeemed.
Unfortunately unless specifically stated otherwise we do not accept any form of voucher payment against RSGB membership fees.
The RSGB will not accept any responsibility for vouchers lost in the post and recommends that posting of vouchers is done by recorded delivery.
Sizing
This shop stocks a variety of products that are described in general terms such as Large (L), Extra Large (XL) etc. However we also use a variety of manufacturers and so these sizes vary. As a guide the finished sizes are as follows
* Small (S) = 36-39" - 92x99cm
* Medium (M) = 40-42" - 101x107cm
* Large (L) = 43-45" - 109x114cm
* Extra Large (XL) = 46-48" - 117x122cm
* Extra Extra Large (XXL) = 49-52" - 124-132cm
Please note we do not stock all products in all sizes and that the size quoted above is a guide only.
Return Policy
In the unlikely event of needing to return goods to the RSGB because they are faulty or damaged (except where this was stated in the description) please contact our sales department, who will arrange a replacement or refund as appropriate. In the event that an incorrect item has been sent due to an RSGB error, we will send out a special pre-paid return label to cover the return postage, again please contact our sales department for this. We cannot accept claims for return postage that we have not been previously notified of or have been returned without using our return labels.
In the event that the customer deems the goods to be unsatisfactory they may be returned at the customer's own expense for a refund. Refunds will include the cost of outward postage or the appropriate proportion thereof. You may note that returns from orders in excess of two books will be deemed not to include a credit for postage except where the entire order is returned (UK only). Credits for returns of unsatisfactory items are only issued if the goods arrive back at the RSGB in a re-saleable condition and cannot be deemed as used. It is also the customer's responsibility to ensure the arrival of unsatisfactory goods and no claims will be honoured for "lost in the post" items.
All claims for returns and refunds must be made within 14 days of receipt regardless of cause.
This policy applies to both private and trade sales but is strictly for the UK only and overseas clients will need to contact the RSGB for details of our overseas policies.
Trade Returns:
All conditions of return apply equally to trade returns with the following exceptions. Returns may be made up to six months after the date of supply. After six months all sales are firm and no returns will be accepted. Unfortunately dated products such as the RSGB Yearbook, Deluxe Logbook, etc. cannot be returned, except in cases of faulty or damaged on arrival.
The RSGB sales department can be contacted by e-mail at sales@rsgb.org.uk or on 01234 832700 8.30am - 1.00pm Mon to Fri.
Personalised Products
Where a product is personalised to your specific requirements i.e. by having your callsign added to a badge, this becomes exempt from distance selling regulations. You will therefore be unable to return the item as unsatisfactory unless the item is faulty or damaged. We urge you to be very careful when entering details as we cannot be held responsible for any errors or omissions made by you at any stage in the order process. Orders once are placed may not be cancelled without incurring the full cost of the order. Where a genuine error has been made we will endeavour to cancel orders with our suppliers but there is no guarantee we will be able to do so. If we are unable to cancel orders in such circumstances you will still be liable for the full costs.
You may also note that personalised products may take some time to produce and are NOT shown on your regular invoice as they are processed from a different 'depot'. Please do not 'chase' personalised products until the time for delivery quoted on the product has elapsed.
Payment
Payments on this site are taken via a link to Elavon (formely known as Opayo or Sage Pay). This area of the website is not under the direct control of the RSGB and nor can we influence any decisions it makes. If your card is declined by Elavon this will be a decision made by card provider - not Elavon or the RSGB. In these circumstances you are advised to contact your card provider.
Payment may also be made by post, enclosing a cheque or postal order. These should be crossed and made payable to "Radio Society of Great Britain ". Please do not send us cash of any currency.
We accept all major credit and debit cards, except non Euro specific cards such as Discover etc. Please note not all overseas credit cards will accept charges from the UK, if this is the case, we ask that you ensure you have advised your card company of the transaction which will enable us to process your order.
Our telephone number for credit card orders is +44 (0) 1234 832700
Charging and Errors
This site actively takes payement at the time the order is placed. If errors are found at time of processing we reserve the right to reject and credit the order, or amend and partially credit the order in order to correct these. We will try to contact customers to advise of changes but in the event we are unable to do so, the adjustement may be carried out without direct consent, which may result in a higher fee than is detailed in the order placed.
In cases where the customer has made an error the RSGB reserves the right to make a £10 administration charge when making refunds to cover administration costs. This is only applied in cases of error and does not affect your distance selling rights. This specifically covers Membership, QSL bureau services, etc. where payments are made in advance but is also occasionally applied in other circumstances too.
Renewals
The RSGB reserves the right to reject membership renewals transacted on this website. A rejection will result in us refunding monies in full but this may be subject to an administration fee depending on the reason for the rejection.
Please note this rejection will be the case if you do not select the renewal rate quoted on your membership renewal letter or email. Some of the rates shown for renewals are either closed categories or rates that require special conditions to be met. To find out more about these rates please contact membership@rsgb.org.uk. All renewal prices are subject to change. E&OE.
Cancellation
Customers may cancel orders prior to despatch by contacting sales@rsgb.org.uk or telephoning +44 (0)1234 832700 during office hours (8.30-4.30 Mon-Fri). Please note that transactions are automatically processed through our systems, so cancellations may involve a credit/debit card refund and these may take a few days to complete through the banking system. In the event that an order has already left us (usually within 2 working days) cancellation is not possible and we need to refer you to our returns policy.
Customers setting up direct debit payments or other payments for a future date have the right to cancel prior to payment being taken, subject to the product involved. This should be done in writing (email) to the RSGB sales department at least 14 days before the payment is due. In cases where cancellation is made after payments have been taken by direct debit we reserve the right to deduct proportions of the fee for the period of time that has elapsed and our administration charge noted above.
Irish Radio Transmitters Society (IRTS)
As part of a special agreement with the Irish Radio Transmitters Society (IRTS) and the Radio Society of Great Britain (RSGB) IRTS members are entitled to a 10% discount from books within this site subject to certain terms and conditions. This discount cannot be used in conjunction with any other offer or discount and there is no discount allowable on items listed as "Special Offers" or membership. If discounts are applied to items that do not attract discounts these will be reversed when the RSGB processes your order. If you are also an RSGB member no extra discount will be applied so you are advised to select the RSGB members price. All pricing is £UK and charges will be made in £UK therefore the exact conversion rate will be determined by your card provider. By purchasing items from this site you are in no way entering any form of contract with the IRTS. The IRTS gives no warranty or representation and accepts no responsibility for matters arising from the use of this site or the service provided by RSGB. All matters regarding the operation of this service are decided by the management of the RSGB and any comments, disputes etc should be directed only to the RSGB. The RSGB can be contacted either by email sales@rsgb.org.uk, by telephone (during office hours) on +44 (0) 1234 832700 or in writing to RSGB Sales Department, 3 Abbey Court, Fraser Rd, Priory Business Park, Bedford, MK44 3WH UK.
Insurance
The RSGB does not endorse or recommend any company selling amateur radio insurance. We do however recomend that particularly where you have expensive amateur radio equipment that is specificly insured. At present we are only aware of one company that offers specific amateur radio insurance.
South West Broking Ltd
46A Ormonds Close, Bradley Stoke, Bristol BS32 0DX
Tel: 01454 806503
Web: www.southwestbroking.co.uk
All financial transactions for the insurance are conducted by this company themselves without the involvement of the RSGB. At no point does the RSGB enter into any form of contract with the customer. The RSGB makes no assertions about the insurance services offered, so any queries and correspondence relating to it should be directed to these companies.
Moonraker
Moonraker is an independent company currently offering equipment at special prices for RSGB members. Although orders for the equipment is taken by this website this does not imply that the order has been accepted and the order can be declined at any point. If stock of the particular product becomes unavailable we reserve the right not to supply goods and provide a full refund and/or withdraw any offer without notice. To protect our members the financial transaction for the equipment is conducted by the RSGB. Moonraker are then contracted by the RSGB to provide the equipment, ship it direct to the customer in a timely manner and provide any technical support that may be required. At no point does Moonraker enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered etc. Due to geographical distribution restrictions Moonraker/RSGB offers are only be delivered to the UK although other destinations may be accepted. The RSGB however makes no assertions about the equipment and any queries and correspondence relating quality etc should be directed to Moonraker. Any queries over technical issues, lost deliveries, damages or faulty equipment must be addressed directly to Moonraker who will endevour to resolve the issue. The RSGB will be unable to resolve any of these issues although in the event of dispute may intervene as appropriate.
Moonraker can be contacted at:
Cranfield Road, Woburn Sands, Bucks, MK17 8UR
Tel: +44 (0)1908 281705 Email: sales@moonrakeronline.com
ARRL
The American Radio Relay League (ARRL) is a national Amateur Radio society recognised by the International Amateur Radio Union (IARU) as are the RSGB. The RSGB sells books published by the ARRL on the basis that some of these may be written to different US standards. The RSGB does not accept responsibility for any views, errors, omissions or inappropriate content contained in these books or the any consequences arising from the same. The RSGB also sells memberships on behalf of the ARRL. In these cases, ARRL subscriptions are provided by the terms of supply defined by the ARRL withing their own legal jurisdiction over which the RSGB has no ability to change or influence. These subscriptions are taken by this website but this does not imply that the order has been accepted and the order can be declined at any point. With the exception of subscriptions at no point does the ARRL enter into any form of contract with the RSGB member. The RSGB will therefore make any recompense required should goods not be delivered, etc. Any queries over about an ARRL product or service must be directed to them in the first instance. The RSGB will not be able to resolve any ARRL issues directly although in the event of dispute we may seek to intervene as appropriate.
The ARRL can be contacted at:
ARRL - The National Association for Amateur Radio®
225 Main Street
Newington, CT, 06111-1400 USA
Tel: 1-860-594-0200 Fax: 1-860-594-0259
Email: hq@arrl.org
E&OE
Errors and Omissions Excepted
This site in common with others covered by English law operates a policy of Errors and Omissions Excepted (E&OE). Whilst the RSGB takes all reasonable care in the production of this website we can accept no responsibility of any inaccuracies or omissions contained with this website. With a large number of prices and product descriptions being displayed both here and in our advertising occasionally an error or an omission will occur. In such circumstances the RSGB reserves the right to decline orders, withdraw offers or items from sale, amend descriptions and/or take any other steps it deems necessary. Any changes made are entirely at the RSGB's discretion and can be made without prior notice.
Copyright
© Radio Society of Great Britain
All rights Reserved. No part of this site may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.
English Law
The RSGB being based in England is covered by English law and complies with this regardless of the residence of any customer or member of the Society. In particular we seek to operate in full compliance with the Sale of Goods Act 1979, Consumer Protection (Distance Selling) Regulations 2000 and other relevant legislation. If you have any query regarding particular legislation, you may contact us via sales@rsgb.org.uk - all enquiries are required to be submitted in writing.
RSGB Copyright
© Radio Society of Great Britain
Where books, magazines, CDs or any other material is marked as 'Radio Society of Great Britain', 'RSGB', 'RadCom' or 'Radio Today' these are copyright © of the Radio Society of Great Britain (RSGB). All rights are reserved. No part of any of these items may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Radio Society of Great Britain.
All matters concerned with RSGB copyright are to be addressed to the RSGB Commercial Manager Mark Allgar, M1MPA who is the named person authorised to act on behalf of copyright holder. He and can be contacted by sending an email in the first instance to sales@rsgb.org.uk
Data Collection
What we collect
We collect the following information:
** Name and address, callsign if applicable
** Contact information including email address and telephone number
** Website usage data
** Demographic information such as postcode, preferences and interests
** Credit card and other e-payment details
** Other information relevant to customer surveys and/or offers
What we use the data for
The data gathered by this site is used to:
** Take and fulfill customer orders
** Internal record keeping and legal obligations
** Administer and enhance the site and service
** Disclose information to third-parties for goods fullfillment and delivery purposes
The RSGB holds this data for the specified usage only and does not use the data for any other purpose than that it was supplied for. The RSGB does not sell any of its databases to third parties and does not solicit orders from data held on this site.
Privacy Policy
The Radio Society of Great Britan does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment or allied services. In this case, the third party will not disclose any of the details to any other third party.
All data is held in accordance with the RSGB Privacy policy. A copy of this policy can be found on our main website please click here to view it.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added to your computer hard drive. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process too. These cookies can help us analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
